technology
When Data Meets Dialogue: Comparing Proactive AI Agents to Predictive‑Only Systems in Customer Service
When Data Meets Dialogue: Comparing Proactive AI Agents to Predictive-Only Systems in Customer Service Proactive AI agents do not automatically outperform predictive-only systems; their advantage depends on the business context, data maturity, and how well the dialogue engine respects privacy and nuance. While some firms see higher engagement rates, others